FAQs

Who should use the Discreet Donut Cushion?
Who should use the Prostate Cushion?
How does the Discreet Donut Cushion work?
Why a dual Layer Design?
How quickly does the Cushion bring Relief?
Where can I use the  Discreet Donut Cushion? Is Car Use ok?
Is the Cushion safe?
Is the Donut Cushion comfortable to sit on?
How long and how often should I sit on the Cushion ?
Does the Cushion come in different sizes? How much weight does it support?
How does the cushion work best for me?
What is the Cushion made of? Can it be washed?
How durable is the Cushion and foam? Is there a Warranty?
How does the Return Policy and 30 day Money Back Guarantee work?

 

Who should use the Discreet Donut Cushion?

The Discreet Donut Cushion can be used by men or women who suffer suffer from hemorrhoids, acute or chronic prostatitis, prostate enlargements, chronic pelvic pain syndrome or prostate post surgery pain. The cushion may also be helpful for men and women with urinary tract problems and people who are at risk due to a sitting profession (desk and computer work, professional driving, call center, etc.).

Who should use the Biolectrix Prostate Cushion?

The Prostate Cushion should be used by men who are at risk due to a sitting profession (desk and computer work, professional driving, call center, etc.) as well as by men who suffer are in pain and suffer from a prostate problem such as acute prostatitis or prostate enlargements. In addition the cushion is helpful for patients  with chronic pelvic pain syndrome.

How does the Discreet Donut Cushion work?

The cushion with its optimized with its optimized shape and center hole takes pressure off affected organs like anus or prostate. At the same time it provides comfort for sitting longer periods of time.

Why a dual layer design?

It turns out that a lot of conventional doughnut pillows cave in after a while. The soft foam simply does not support the weight around the hole area. The dual layer design provides a stable bottom layer to maintain the shape and a soft top layer to provide comfort.

How quickly does the Cushion bring Relief?

Relief from your prostate problems and pelvic pain can be felt over time, over the course of a few weeks and months, as the cushion is used on a daily basis.  Some relief for hemorrhoids should be felt quite soon, as the cushion removes pressure and reduces further aggravation.

Where can I use the Discreet Donut Cushion? Is Car Use ok? Airplane?

The Biolectrix Doughnut Pillow can be used in the office, while working on a computer or at home. With 17.5 inches width it fits into a standard 18.5″ airplane seat. Due to its wedge shape the Discreet Donut Cushion is suited for car use, as it leaves a bit more leg room under the steering wheel, while still providing support in the back. In fact it is well suited for helping with pain during long times of sitting in the car (e.g. professional drivers).

In general the cushion is not well suited for the outdoors, as the top foam layer should not get wet. It can be used in a pinch, as the bottom layer is made of water resistant closed foam and its ok to get it a bit moist. Just don’t get the top wet.

Is the Biolectrix Donut Cushion safe?

The Biolectrix Donut Cushion is perfectly safe.

Is the Donut Cushion comfortable to sit on?

Special emphasis has been placed on making the cushion comfortable while maintaining full functionality.  Best is to try it out. For prostate pain one generally sits a bit more back, for hemorrhoids more in the front.

How long and how often should I sit on the Cushion ?

You can’t sit on it too long. Just make it a rule to use it while working or driving for several hours and you will start experiencing effects. Using the cushion only once in a while will probably not have a big effect.

Does the Cushion come in different sizes? How much weight does it support?

The Biolectrix Donut Cushion comes only in once size. We recognize that people are different and one size may not fit all, but we came up with a good size that fits most people between 130 and 210 pounds (60 and 95kg).

How does the cushion work best for me?

The cushion is designed to work for people with different weights between 130 and 210 pounds (60 and 95kg). Typically larger people sit a bit more forward, whereas smaller built men and women sit more towards the back. You can adjust by moving forward or backward. Just try it out.

What is the Biolectrix Prostate Cushion made of? Can it be washed?

The cushion is made of two foam layers and a 80% cotton cover. You can take the cushion cover off and wash it at low temperature. The foam layers, specifically the top layer, should not be exposed to water and get wet.

How durable is the Cushion and foam? Is there a Warranty

The patent pending cushion is made of two foam layers using high quality material. The bottom layer, made out strong closed cell foam is very durable and provides structural support. The top layer, made of softer foam material for comfort, will give after a while as all foam material will. In general the cushion will hold for one and a half to two and a half years, depending on your weight and daily level of usage. In conclusion the cushion is a durable and lasting product and will hold much longer than any competitive product on the market. Since the durability of the cushion depends so much on weight and usage we can not offer a general warranty. We do however offer a 6 month warranty that covers any obvious product defects.

How does the Return Policy and 30 day Money Back Guarantee work?

If you are not satisfied for any reasons, you may return the cushion in its ORIGINAL and RE-SELLABLE CONDITION within 30 days of purchase for a refund. Please email us at support@biolectrix.com to set up a return. We will issue you a Return Authorization number and provide return delivery information.

All items shipped back to us must have a Return Authorization number to be accepted by our receiving department. We will refund the purchase price (product price and any applicable tax) less shipping charges and less any applicable restocking fee of 10%. If you provide us with a quick reason for the return we will completely wave the restocking fee. You will be responsible or charged for the return shipping costs. Biolectrix LLC reserves the right to refuse any excessive and/or bad faith returns. You can expect a refund within 15 days of our receiving your returned product.

Please include a copy of your original invoice with any return item. If you do not have a receipt make sure you include your Name, Address, and Phone Number, and the name of the person who purchased the item. You can reprint your original receipt by logging into your account on our shopping cart. Look for the “my account/order status” link on our web page www.biolectrix.com .

All items must be returned with all original packaging, paperwork, parts and accessories to insure a  refund. The returned cushion is subject to inspection to ensure that the cushion is in its ORIGINAL and RE-SELLABLE CONDITION and any defects or damages, are not due to misuse or unauthorized alterations.

We will only pay the return shipping costs if the return or exchange is a result of our error (e.g. you received an incorrect or defective item).